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Shipping & Returns

Payments will be Authorized for the Product Amount Only until we calculate the shipping charges. You will be contacted durning our business hours or the next business day regarding approval of your freight charges. 

All CREATIVE STORE SOLUTIONS shipping totals which are e-mailed or given verbally are considered estimates (ranges) and are not finalized until the order has shipped.  Note: Shipping charges will not be processed at a higher amount then the estimate (range) given without contacting the customer for a secondary approval. Shipping charges are typically processed as a seperate credit card charge on the original card used for the original product purchase. For an exact shipping total prior to your order being processed please follow the instructions below.

FOR AN EXACT SHIPPING RATE PRIOR TO SUBMITTING YOUR ORDER, please call 1-800-571-3301 and ask one of our Store Solutions Experts for assistance with a exact shipping rate. Your order will not be processed and the credit card charge amount will not charged until you receive the Exact Shipping Rate. Depending on the items ordered, requesting an Exact Shipping Rate could delay your order from being processed by 1-3 business days. If we are not contacted by you, the customer, we will assume that the estimated shipping cost is agreeable, ship the order and charge you accordingly.

If the actual shipping cost of the item(s) is more than the estimated shipping cost, CREATIVE STORE SOLUTIONS will notify the customer before processing and shipping the order.

CREATIVE STORE SOLUTIONS will contact customers that purchase items which must ship by LTL Freight Truck (common carrier methods other than ups or fed ex). for a shipping cost approval prior to processing the order.

CREATIVE STORE SOLUTIONS will try to ship all orders complete. In the event that some of the items are on back order, CREATIVE STORE SOLUTIONS will hold the order until all items can be shipped together unless the customer gives CREATIVE STORE SOLUTIONS the approval to do otherwise. Note: Sending back ordered items separately will incur additional shipping charges that will be added to the original freight total.  If items in an order are being sent from different distribution centers, they will be sent as they become available. Items from one distribution center will not be held for back ordered items being sent from another distribution center.
Please note that shipping rates for items we sell are determined by relative distance and weight. If for any reason you suspect a shipping estimate is in error, please contact us at 1-800-571-3301 or e-mail us at Info@creativestoresolutions.com.

Shipping Charges:

CREATIVE STORE SOLUTIONS product prices do not include export duties, special handling, fuel surcharges, shipping or freight charges or taxes such as sales, use, license, excise or other taxes with respect to the manufacture, sale or delivery of goods, all of which are the sole responsibility of the customer. Weights and measurements may change in the future due to changes in suppliers and/or packaging.

Shipments will be made via the most reasonable methods as determined in the sole and absolute discretion of CREATIVE STORE SOLUTIONS. CREATIVE STORE SOLUTIONS will have the sole and absolute discretion to select the method of shipment, routing of shipment, point of origin of shipment and selection of carrier. Shipping and delivery dates given by CREATIVE STORE SOLUTIONS are ESTIMATES ONLY, based on factors in existence at the time such estimates are made. CREATIVE STORE SOLUTIONS will not be liable for damages due to the delay in, or the inability to complete, the manufacture and delivery of goods due to labor difficulties, weather, Acts of God, governmental acts or regulations, shipping delays, inability to obtain equipment or material from the sources of supply, or any other cause whatsoever beyond the reasonable control of CREATIVE STORE SOLUTIONS. On all orders placed via the internet, shipping charges will be added to AFTER the order is placed, and BEFORE shipping of order. We use a variety of carriers for each shipping option. Unfortunately, it is not possible to specify a preferred carrier when placing your order.



CREATIVE STORE SOLUTIONS will do its best to determine the closest shipping location to you, the customer, to obtain the lowest shipping rate. Please also note that the shipping rates for items we sell are determined by relative distance and weight.



UPS or FedEx - The majority of our merchandise is shipped by a common carrier (UPS or FedEx).
CREATIVE STORE SOLUTIONS will estimate charges for customers paying by check and they will be notified. For customers on open accounts or using credit cards, accounts will be billed accordingly for the UPS or FedEx charges. Some packaging and handling fees may apply on certain products. In some cases it is also possible for customers to use there own UPS or FedEx shipping accounts to pay for the shipping charges for there order. Please call 1-800-571-3301 and ask one of our Store Solutions Experts for assistance in determining whether or not your order can be shipped using your company shipping account. CREATIVE STORE SOLUTIONS does not charge any additional freight fees to customers using there own business shipping account.  Note: All small order and special packing charges will still apply to any orders be shipped on customer shipping accounts.
 

LTL Freight Trucks - For merchandise that is either too big or too heavy for UPS and FedEx CREATIVE STORE SOLUTIONS will ship through various LTL freight companies (Yellow, Estes, Roadway, Conway, etc.). We will determine the size, weight, and class and ship according to freight guidelines.  In some cases it is also possible for customers to use there own LTL shipping accounts to pay for the shipping charges for there order. Please call 1-800-571-3301 and ask one of our Store Solutions Experts for assistance in determining whether or not your order can be shipped using your company shipping account. CREATIVE STORE SOLUTIONS does not charge any additional freight fees to customers using there own business shipping account.  Note: All small order and special packing charges will still apply to any orders be shipped on customer shipping accounts.



Back Orders - CREATIVE STORE SOLUTIONS try to ship all orders complete. In the event some of the items are on back order, CREATIVE STORE SOLUTIONS will hold the order until all items can be shipped together unless the customer gives us the approval to do otherwise. Note: Sending back ordered items separately will incur additional shipping charges to be added to the original freight total. If items in an order are being sent from different distribution centers, they will be sent as they become available. Items from one distribution center will not be held for back ordered items being sent from another distribution center.

CREATIVE STORE SOLUTIONS does not set or control freight/shipping charges. CREATIVE STORE SOLUTIONS does not guarantee delivery times or dates. Delivery times and dates are the responsibility of the shipping agent. Once again, if you need an Exact Shipping Rate you can contact us at 1-800-571-3301.



Returns & Cancellations:



Orders may be cancelled within 72 hours of placing the order if the order has Not already shipped. Note: Most stock items ordered are processed and shipped within 24 hrs from the time the order is placeed.  Thus, the majority of the items on our website CANNOT be returned.
Please contact us with at 1-800-571-3301 with any questions regarding our return policy. Custom ordered items and large items such as but not limited to (Showcases, Counters, Light Boxes, Slatwall, Slatwall Fixtures, Display Cabinets, Apparel Displays POS Systems etc.) CANNOT be returned. PLEASE CAREFULLY CONSIDER YOUR PURCHASE BEFORE ORDERING.

CREATIVE STORE SOLUTIONS does not guarantee delivery times or delivery dates. Delivery times and dates are the responsibility of the shipping agent. Thus, delivery times or delivery dates DO NOT constitute a reason for returning merchandise that is either all ready been shipped, deemed not returnable or requested to be canceled after 72 hours from the date the order was placed.

For merchandise that is returnable, returns must be made within 10 business days of the date of the invoice. No exceptions shall be made on the date. Returned items must be in the original cartons and in new condition to receive credit. 



All returns are subject to a 30% restocking charge and the customer MUST pay ALL shipping charges. Do not ship any merchandise back to  CREATIVE STORE SOLUTIONS main facilities in San Diego. Please call 1-800-571-3301 for any questions regarding returns. If the item is returnable a return authorization number will be given to you at that time.




Shipping Damages or Shortages:



UPS or FedEx - Customer is responsible for inspecting goods upon delivery for damage or shortage. Please call CREATIVE STORE SOLUTIONS within 72 hours to report product shortages or to dispatch UPS or FedEx for an inspection of the damage and to have it returned. DO NOT throw away shipping boxes or packing materials. UPS or FedEx will need to inspect these to process your claim. CREATIVE STORE SOLUTIONS does not guarantee delivery times or dates. Delivery times and dates are the responsibility of the shipping agent. 



Freight Truck - CREATIVE STORE SOLUTIONS does not accept liability for damages caused during transit by any common carrier (LTL freight truck company). The customer must file a claim with the common carrier to be reimbursed for any damaged goods. INSPECT YOUR SHIPMENT FOR DAMAGES BEFORE SIGNING THE DELIVERY RECEIPT (BILL OF LADING). Customer must note any damage on the bill of lading when accepting a shipment or the carrier will not assume responsibility for the damage and refuse to reimburse you, the customer, for the damage. Concealed damage claims also discribed as (Damaged found after shipment has been accepted, sign for and truck has left.)  will NOT be aproved. There are NO Exceptions to this Policy. DO NOT throw away shipping boxes or packing materials. All cartons & packaging materials must be available for inspection and claims consideration.  Note: If Driver will not let you thoroughly insect you shipment before leaving SIGN THE BILL OF LADING AS DAMAGED. 

LTL Freight Trucks (Common Carrier):
Please be aware that the common carrier driver is only responsible for having the shipment delivered at the tailgate of their truck, or Lift Gate Delivery (as explained further below). It is up to you, the receiver, to arrange removal from the truck to the inside of your building. You may however, for an additional charge, specify inside delivery, or Commercial Dock to Dock delivery (as explained further below). You may also request at an additional charge to have the common carrier driver call 24 hours before delivery so you may arrange for help at the delivery site for unloading the shipment. CREATIVE STORE SOLUTIONS does not guarantee delivery times or dates. Delivery times and dates are the responsibility of the shipping agent.

Lift Gate Delivery - Truck used for delivery will have a lift gate used to lower the shipment to ground level. Customer is responsible for moving product(s) inside home or business.

Commercial Dock to Dock - Commercial Business with a 48” high loading dock for receiving truck/freight trailers.
Restricted Shipping Locations:
Unfortunately, some items cannot be shipped to Alaska, Hawaii, or APO/FPO destinations. Or shipping method choices may be limited.
Requesting an Exact Shipping Quote:

 
 

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